AIRLINE CUSTOMER SERVICE/FLIGHT ATTENDANT
The Airline Customer Service/Flight Attendant Program is conducted in three phases and provides a broad range of information about the entire airline industry. This course develops the necessary technical skills and base of knowledge needed by the student to qualify and have the competitive edge for a wide range of entry-level positions within the airlines and related business. Qualified applicants may begin the first phase of training during their senior year of high school, thereby giving themselves a jump start on their career. The following airline positions are among those for which our graduates immediately qualify: Reservations Agent, Ticket Agent, Gate Agent, Ramp Agent, Customer Service Agent, Flight Attendant.


PHASE I: DISTANCE LEARNING
Twelve lesson distance learning format designed for students to learn the theory and fundamentals of the airline industry, while progressing at their own pace.

CURRICULUM
Introduction and Overview of the Industry
Airlines
Geography
OAG and Travel Planner
Reservations and Keyboarding
Domestic Airfares
Domestic Airline Ticketing
International Fare and Fare Quotes
International Ticketing and Airfares
Introduction to SABRE Reservation System
FAA Aviation Weather
Customer Service, Personal Grooming, and Professionalism

PHASE II: RESIDENT TRAINING
Four weeks of hands-on training held monthly at the Daytona Beach International Airport. During this phase, theory is converted into reality in an actual airport environment.

CURRICULUM
Airport Operations
Computerized Reservations
Keyboarding Skill Development
Fare Rules and Ticketing
Telephone Sales
Passenger Interaction Skills
Employment Preparation and Career Opportunities

PHASE III: FLIGHT ATTENDANT INDOCTRINATION
One week program immediately following Phase II. This phase is conducted in Orlando, Florida at JetBlue University and covers the most challenging aspects of airline flight attendant training.

CURRICULUM
Aircraft Emergency Procedures
Evacuation
CPR
Meal Service
Grooming